| 01/02/2017 | | Auto | Be nicer!
| Yes |
| 01/23/2017 | | Auto, Home and Umbrella | Rudy Gonzalez was very professional when I was cancelling! Keep employees like her, it was because of her I said I would allow Farmers the chance to win my business back.
| Yes |
| 02/13/2018 | - Poor Customer Services
- Rates Too Excessive
| All of the above except life insurance | | Yes |
| 04/09/2018 | | Home | I don't think so at this time. I am retiring and really need to decrease my monthly expenses.
| Yes |
| 08/01/2018 | | Home | | Yes |
| 09/20/2018 | | Business | Not at this time, y'all are amazing!
Do have a question, what percentage of these are you getting back and what 3 things have you learned from the responses?
| |
| 09/27/2018 | | Home | My car insurance rates kept going up
So I had to change company then my homeowners went way to high.Sorry I had to leave I have been a customer for over 20 years so thank you for that
Time
| Yes |
| 10/17/2018 | - Failure to Return Calls Promptly
- Poor Customer Services
- Moved Out of Area
- Sold Property Insured
| Auto/home | | No |
| 11/15/2019 | | Auto, Home and Umbrella | Honestly, we stayed with Farmers, knowing that the rates were a little excessive BECAUSE of our relationship with you and your staff. This year, doing a rate comparison with other companies, there was such a significant rate difference, in all lines of insurance, it made it fiscally impossible to justify staying with Farmers and paying the higher rates.
| Yes |
| 11/22/2019 | | Home | I consolidated all my insurance under one carrier to maximize my savings. I am very satisfied with my current provider and will not be changing.
| No |
| 05/28/2020 | | Home, Auto, Life | | |
| 09/02/2020 | | Auto | The only reason I left was the rates.
| Yes |
| 04/15/2024 | | Home | test test
| Yes |
| 04/15/2024 | | Auto | | Yes |