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Business Insurance Claims

Our Business Insurance Claim Process



Our process begins as soon as you call Claim Services at 1-800-435-7764.  Whether it’s a simple mishap or a complex claim involving injuries, we follow the same five-step process to handle your claim.

  1. 1

    Claim assignment

    Your claim may call for one Claim Representative or a team of specialists, all with experience in a particular aspect of your claim. We may also involve Farmers counsel to protect your interests.

  2. 2

    Initial contact

    Your Claim Representative will contact your promptly after receiving your claim.

  3. 3

    Investigation, estimate and evaluation

    Your Claim Representative will review your policy and conduct a thorough investigation to determine the proper handling of your claim.

  4. 4


    Farmers will work to resolve your claim. If a liability claim has been made against you, we’ll evaluate your legal liability and work to resolve the matter to best protect your business. If needed, will retain a qualified attorney to defend your interests.

  5. 5

    Close the Claim

    Once we’ve resolved your claim under the terms of your policy, we close the claim. If you discover additional expenses, we will re-open your claim to investigate.