Module 1	Welcome to the Team
Unit 1	Before We Begin
Unit 2	A Message from the Agent
Unit 3	How To Get Off to a Fast Start
Unit 4	Equal Opportunity Employer
Unit 5	A Safe Work Environment
Unit 6	Ethics and Integrity
Module 2	Where We Have Been
Unit 1	Our Agency Story
Unit 2	Our Business as a System
Unit 3	Our Target Client
Unit 4	What Makes Us Unique
Unit 5	Our Brand Promise
Module 3	Where We Are Now
Unit 1	It's Not About the Price
Unit 2	Our Responsibility to Our Customers
Unit 3	Our Responsibility to Our Carriers
Unit 4	Making Yourself Irreplaceable
Unit 5	Delivering On Our Promise
Module 4	Where We Are Headed
Unit 1	The Vision of Our Agency
Unit 2	Personal Growth and Development
Unit 3	Taking Responsibility for Your Success
Unit 4	Incentive Plans and Bonus Opportunities
Module 5	Expectations and Agreements
Unit 1	Working as a Team
Unit 2	Attitude is Everything
Unit 3	Our Agency Goals
Unit 4	Your Role in Our Success
Unit 5	Acceptance of Terms
Module 6	CSR Field Interview
Unit 1	Agent Staff: New Hire