| Module 1 | Welcome to the Team | |
|---|---|---|
| Unit 1 | Before We Begin | |
| Unit 2 | A Message from the Agent | |
| Unit 3 | How To Get Off to a Fast Start | |
| Unit 4 | Equal Opportunity Employer | |
| Unit 5 | A Safe Work Environment | |
| Unit 6 | Ethics and Integrity | |
| Module 2 | Where We Have Been | |
| Unit 1 | Our Agency Story | |
| Unit 2 | Our Business as a System | |
| Unit 3 | Our Target Client | |
| Unit 4 | What Makes Us Unique | |
| Unit 5 | Our Brand Promise | |
| Module 3 | Where We Are Now | |
| Unit 1 | It's Not About the Price | |
| Unit 2 | Our Responsibility to Our Customers | |
| Unit 3 | Our Responsibility to Our Carriers | |
| Unit 4 | Making Yourself Irreplaceable | |
| Unit 5 | Delivering On Our Promise | |
| Module 4 | Where We Are Headed | |
| Unit 1 | The Vision of Our Agency | |
| Unit 2 | Personal Growth and Development | |
| Unit 3 | Taking Responsibility for Your Success | |
| Unit 4 | Incentive Plans and Bonus Opportunities | |
| Module 5 | Expectations and Agreements | |
| Unit 1 | Working as a Team | |
| Unit 2 | Attitude is Everything | |
| Unit 3 | Our Agency Goals | |
| Unit 4 | Your Role in Our Success | |
| Unit 5 | Acceptance of Terms | |
| Module 6 | CSR Field Interview | |
| Unit 1 | Agent Staff: New Hire |
