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Privacy

Kim Hastings Agency Privacy Policy

 

Privacy Policy

Effective Date:January 2025

The Kim Hastings Agency (“we,” “us,” or “our”) operates the website TheInsuranceTeacher.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us via phone, SMS, or other channels—including those powered by RingCentral. Please read this policy carefully to understand your rights and how we handle your personal information.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, mailing address, insurance information, and other data you voluntarily provide through forms or communication.
  • Communication Data: Call recordings, voicemails, SMS messages, and other communication records handled through RingCentral or other platforms.
  • Usage Data: IP address, browser type, device ID, pages visited, and site navigation behavior (collected through cookies and analytics tools).

2. How We Use Your Information

We use the information collected for purposes such as:

  • Scheduling consultations or insurance reviews
  • Providing quotes, policy updates, and customer service
  • Sending appointment reminders, follow-ups, and educational or promotional messages (if opted in)
  • Responding to inquiries or claims
  • Improving website functionality and customer experience
  • Complying with legal and regulatory requirements

3. Communications and RingCentral

All phone calls, SMS texts, and voicemails may be processed using RingCentral, a secure third-party communication platform. Your information will be used only to provide customer service, send necessary updates, and ensure business communication continuity. Message and data rates may apply. You can opt out of SMS messages at any time by replying “STOP.”

4. Sharing of Information

We do not sell or rent your personal information. We may share information with:

  • Insurance carriers, only when required to process a quote, application, or claim
  • Service providers who assist with website hosting, communication tools (like RingCentral), or analytics—only to the extent needed to perform their service
  • Law enforcement or regulators when legally required to do so

5. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. Communications through RingCentral are encrypted and follow industry-standard security protocols.

6. Cookies and Analytics

We use cookies to enhance your browsing experience and collect data such as session activity and browser type. You can disable cookies in your browser settings, but doing so may affect certain features of our site.

7. Your Rights

Depending on your state of residence, you may have the right to:

  • Access or request a copy of the personal data we hold about you
  • Request corrections or deletions of your data
  • Opt out of marketing communications

To exercise any of these rights, contact us using the information below.

8. SMS Privacy

When you opt in to receive SMS communications from Kim Hastings Agency, we only use your phone number for customer support, appointment reminders, and account-related messaging.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.
You may opt out anytime by replying “STOP” or contacting us at
info@kimhastingsagency.com.

9. Third-Party Links

Our website may contain links to third-party websites or services, such as insurance carrier portals. We are not responsible for the privacy practices or content of these external sites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. We encourage you to review this page regularly.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: